Agents
If a non-attorney person or organization is helping with the complaint and acting on your behalf, you can list them as your agent. Then, the Division of Housing can send a written determination via certified mail to the agent instead of the home owner.
Request for Reasonable Accommodation
To request a reasonable accommodation to participate in or benefit from the complaint program, submit two forms:
Request for Reasonable Accommodation Form: for you or your agent to fill out
Verification of Need Form: for you to have a medical or health professional to fill out
Words to Know
These words are important to understand while navigating the complaint process.
Complainant: the person or people making the complaint
Division: The Division of Housing in the State of Colorado Department of Local Affairs
Mobile Home Park Act: the state law governing the relationship between mobile home park landlords and residents
Mobile Home Park Oversight Program: the state program created in 2019 to help resolve disputes
Home owner: the person that owns a mobile or manufactured home and their family members, including rent-to-own or lease-to-own agreements
Landlord: the people or businesses that own or manage a park
Mediation: program-guided, written (emailed or mailed) discussions between parties to help resolve a dispute and determine whether any violations occurred
Respondent: the person or entity the complaint is against
Subpoena: a formal written order that requires a person to produce documents or to respond to requests for information
Writing Your Narrative
Before you start, consider reviewing the laws, rules, and policies regulating mobile home parks.
We can investigate complaints related to:
The Mobile Home Park Act
The Dispute Resolution and Enforcement Program
MHPOP’s