Exhibit 3B shows a hole in one of the bedroom doors. Exhibit 3C depicts black spots on the outside of the refrigerator's doors. Plaintiff testified that this was "black mold" and that there were also some mold spots inside the freezer. Exhibit 3D shows burn marks on the kitchen counter top. Exhibit 3E shows the window in the shower area with a damaged screen. Exhibit 3G shows chipping paint in the bathroom. According to plaintiff, there was also a hole in the back of the bathroom door. Exhibit 3H was submitted to show that there was no spring on a screen door, which plaintiff testified was the screen door that was attached to her bedroom door and that the screen door caused a loud noise when it was shut. Exhibit 3I shows paint missing on the windowsill in one of the bedrooms, and Exhibit 3J shows a missing electrical outlet cover in one of the bedrooms.
[*4]
Plaintiff testified that on May 31, 2019, when she complained to the employee about these problems while they were at the apartment, he told her that she would have to go to Empire's office on that Monday, June 3, 2019, and report her complaints through the "portal." Ms. Kelly testified that she stopped by the subject premises for a brief visit on May 31, 2019, after plaintiff was already there and the employee of Empire whose name is David was present conducting the "move in inspection." According to Ms. Kelly, the first time she became aware of plaintiff's complaints about the apartment was when plaintiff went to Empire's office on June 3, 2019. Ms. Kelly testified that no paperwork was ever filled out by David reflecting the complaints plaintiff alleged she told him about on May 31, 2019. On cross-examination, plaintiff acknowledged that she did not have a conversation with Ms. Kelly detailing her complaints abo